Reasoning and Problem-solving

Enkhtuul
4 min readJan 28, 2021

Reasoning is the generation or evaluation of claims in relation to their supporting arguments and evidence. The ability to reason has a fundamental impact on one’s ability to learn from new information and experiences because reasoning skills determine how people comprehend, evaluate, and accept claims and arguments. Reasoning skills are also crucial for being able to generate and maintain viewpoints or beliefs that are coherent with, and justified by, relevant knowledge. There are two general kinds of reasoning that involve claims and evidence: formal and informal.

Formal Reasoning

Formal reasoning is used to evaluate the form of an argument, and to examine the logical relationships between conclusions and their supporting assertions. Arguments are determined to be either valid or invalid based solely on whether their conclusions necessarily follow from their explicitly stated premises or assertions. That is, if the supporting assertions are true, must the conclusion also be true? If so, then the argument is considered valid and the truth of the conclusion can be directly determined by establishing the truth of the supporting assertions. If not, then the argument is considered invalid, and the truth of the assertions is insufficient (or even irrelevant) for establishing the truth of the conclusion.

Informal Reasoning

Informal reasoning refers to attempts to determine what information is relevant to a question, what conclusions are plausible, and what degree of support the relevant information provides for these various conclusions. In most circumstances, people must evaluate the justification for a claim in a context where the information is ambiguous and incomplete and the criteria for evaluation are complex and poorly specified. Most of what is commonly referred to as “thinking” involves informal reasoning, including making predictions of future events or trying to explain past events. These cognitive processes are involved in answering questions as mundane as “How much food should I prepare for this party?” and as profound as “Did human beings evolve from simple one-celled organisms?” Informal reasoning has a pervasive influence on both the everyday and the monumental decisions that people make, and on the ideas that people come to accept or reject.

What Are Problem-Solving Skills?

Problem-solving skills help you solve issues quickly and effectively. It’s one of the key skills that employers seek in job applicants, as employees with these skills tend to be self-reliant. Problem-solving skills require quickly identifying the underlying issue and implementing a solution.

Problem-solving is considered a soft skill (a personal strength) rather than a hard skill that’s learned through education or training. You can improve your problem-solving skills by familiarizing yourself with common issues in your industry and learning from more experienced employees.

How Problem-Solving Skills Work

Problem-solving starts with identifying the issue. For example, a teacher might need to figure out how to improve student performance on a writing proficiency test. To do that, the teacher will review the writing tests looking for areas of improvement. They might see that students can construct simple sentences, but they’re struggling with writing paragraphs and organizing those paragraphs into an essay.

To solve the problem, the teacher would work with students on how and when to write compound sentences, how to write paragraphs, and ways to organize an essay.

Theresa Chiechi / The Balance

There are five steps typically used in problem-solving.

1. Analyze Contributing Factors

To solve a problem, you must find out what caused it. This requires you to gather and evaluate data, isolate possible contributing circumstances, and pinpoint what needs to be addressed for a resolution.

To do this, you’ll use skills like:

  • Data gathering
  • Data analysis
  • Fact-finding
  • Historical analysis

2. Generate Interventions

Once you’ve determined the cause, brainstorm possible solutions. Sometimes this involves teamwork since two (or more) minds are often better than one. A single strategy is rarely the obvious route to solving a complex problem; devising a set of alternatives helps you cover your bases and reduces your risk of exposure should the first strategy you implement fail.

This involves skills like:

  • Brainstorming
  • Creative thinking
  • Prediction
  • Forecasting
  • Project design
  • Project planning

3. Evaluate Solutions

Depending on the nature of the problem and your chain of command, evaluating best solutions may be performed by assigned teams, team leads, or forwarded to corporate decision-makers. Whoever makes the decision must evaluate potential costs, required resources, and possible barriers to successful solution implementation.

This requires several skills, including:

  • Analysis
  • Discussion
  • Corroboration
  • Teamwork
  • Test development
  • Mediation
  • Prioritizing

4. Implement a Plan

Once a course of action has been decided, it must be implemented along with benchmarks that can quickly and accurately determine whether it’s working. Plan implementation also involves letting personnel know about changes in standard operating procedures.

This requires skills like:

  • Project management
  • Project implementation
  • Collaboration
  • Time management
  • Benchmark development

5. Assess the Solution’s Effectiveness

Once a solution is implemented, the best problem-solvers have systems in place to evaluate if and how quickly it’s working. This way, they know as soon as possible whether the issue has been resolved or whether they’ll have to change their response to the problem mid-stream.

This requires:

  • Communication
  • Data analysis
  • Surveys
  • Customer feedback
  • Follow-through
  • Troubleshooting

Since this is a skill that’s important to most employers, put them front and center on your resume, cover letter, and in interviews.

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